MENTTIUM Corporation, Vice President, Internal Solutions

• Designed strategic mentoring initiatives for talent development on behalf of existing and new clients.
• Developed alternative channels for new business development including consultants and strategic partnerships.
• Coordinated improved client service strategies to deepen relationships and improve client retention and service.
• Bridged business unit segregation to improve sales and service efforts.

TeamWork Solutions, Director of Business Development

• Created and implemented sales strategies for this small, start-up, highly specialized staffing company.
• Provided market analysis and product refinement recommendations.
• Guided marketing and public relations activities on a limited budget.
• Formalized account management strategies to stabilize existing client base and expand business therein.

United Healthcare Corporation

Regional Sales Director

• Achieved multi-million dollar sales targets selling managed mental health and substance abuse programs to consultants, health plans, employers and public agencies.
• Prepared and executed sales, marketing and territory development plans.
• Developed prospects through strategic networking and cold calling.
• Directed Regional Account staff in lead generation and qualification.
• Set company strategy for specific prospect development.

Strategic Account Manager, United Behavioral Health

• Led cross-functional teams to ensure proper installation of products for new clients.
• Served as client contact for all program issues and ensured appropriate resolution.
• Developed unique product by integrating operations of three separate divisions.

Senior Legal Services Administrator, Corporate Legal Department

• Managed centralization of field contract development and production.
• Monitored, researched, and advised clients on a full scope of legal issues including contracting, legislation, regulation, Board activities, and other related issues.
• Monitored day-to-day operations to identify compliance issues and advised clients on potential issues and resolution methods.
• Developed tools and methods for clients to self-monitor compliance.

Regulatory Compliance Specialist, Share Health Plan (now Medica)

• Served as compliance operations consulting helping a variety of departments achieve compliance with sweeping operational regulations promulgated in 1988.

Members Services, Physicians Health Plan (now Medica)

• Serve health plan customers responding to general and special inquiries and complaints.
• Researched and resolve service issues on behalf of Health Plan executives
• Researched and resolved service issues raised by regulators – state Departments of Health and Commerce and federal agencies governing Medicare and Medicaid.